Privacy Policy

This Privacy Policy describes how MakinRate(“MakinRate,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you use our website at makinrate.com, our web app at app.makinrate.com, and our mobile applications (together, the “Service”).

MakinRate is an independent product. It is not affiliated with, endorsed by, or an official product of the U.S. Navy, the Department of Defense, or any U.S. government agency.

Contact for privacy questions: support@makinrate.com.

1. Information we collect

We collect the following categories of information when you use the Service:

Account information. Email address (required to create an account and for magic-link sign-in). Optional password if you set one.
Profile information. Name, Navy rating (rate), and paygrade, used to personalize study content and curriculum.
Chat and study content. Questions you send to the tutor, answers we return, study progress, and related engagement records.
Usage and product events. Events such as sign-in, study activity, and lifecycle signals used to operate the product and send transactional or lifecycle email (for example, magic-login links and rate-waitlist notices).
Waitlist information. If your rate is not yet covered, we may store waitlist membership so we can notify you when coverage is available.
Technical and diagnostic data. Limited platform diagnostics from Apple and Google (for example, store crash reports). We do not run a separate third-party crash analytics SDK today.

We do not collect location data, contacts, photos, advertising identifiers, or data for cross-app advertising. We do not sell personal information and we do not use your data for third-party advertising.

2. How we use information

Provide authentication, accounts, and the tutoring Service
Personalize study programs by rate, paygrade, and progress
Generate grounded tutor responses and retrieve relevant study material
Send transactional email (magic links, password reset, product notices you opt into)
Operate, secure, debug, and improve the Service
Comply with law and enforce our Terms of Service

3. Processors and where data lives

We host application data primarily in our own infrastructure (including a Postgres database and self-hosted engagement tooling). We also use service providers strictly to run the product:

Anthropic— processes chat turns so the tutor can generate responses (subject to Anthropic’s data policies for API use).
Voyage AI — processes query text to create embeddings for retrieval.
Email delivery — transactional messages may transit an SMTP provider; we send from addresses under our product domain (for example, support-related communications).
Apple / Google — if you install from an app store, platform defaults may process crash and device diagnostics under their policies.

These parties act as processors / service providers for app functionality. We do not sell personal data and we do not share it for cross-context advertising.

4. AI-generated content

The Service uses large language models to generate study answers. Responses are designed to cite study materials where available. AI output can still be incomplete or incorrect. Do not rely on the Service as an official Navy authority. See also our Terms of Service.

5. Cookies and similar technologies

The marketing site and web app may use essential cookies or local storage required to keep you signed in and operate the Service. We do not use third-party advertising cookies.

6. Account deletion and your choices

You may request deletion of your account and associated personal data. When in-app deletion is available, use Settings / Profile → Delete account in the MakinRate app or web app. You may also email support@makinrate.com from the address on your account and request deletion.

Deletion removes account profile data, chat history, study progress, waitlist entries, and related user-scoped records under our control. Study library content (publications and corpus) is not personal data and is not deleted. Some limited records may remain where required for security, fraud prevention, or legal compliance, or for a short period in backups until those systems rotate.

After deletion, registering again with the same email creates a new account. Platform store diagnostics (Apple/Google) are managed under those platforms’ controls.

7. Data retention

We retain personal data for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or de-identify user-scoped personal data as described above, subject to legal retention requirements.

8. Security

We use industry-standard measures appropriate to a small production service (including encrypted transport, access controls, and hashed credentials where passwords are used). No method of transmission or storage is 100% secure.

9. Children

The Service is intended for adults preparing for Navy advancement exams. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact support@makinrate.com and we will take appropriate steps to delete it.

10. International users

The Service is operated from the United States. If you access it from another country, you understand that your information may be processed in the United States and other locations where our providers operate.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last updated” date. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy or your data: support@makinrate.com
Support page: Support